Frequently Asked Questions (FAQ) – besthome-us.com

Welcome to the besthome-us.com help center. We understand that finding the perfect accents for your living space comes with questions. Below are answers to the most common inquiries about our products, policies, and overall shopping experience.

1. What types of home décor products do you offer?
Our collection focuses on soft, artistic, and texture-rich home furnishings. You will find a curated selection of decorative throw pillows in various shapes and weaves, cozy knitted or woven blankets, area rugs made from natural and performance fabrics, wall art ranging from framed prints to textile hangings, and small accent pieces like trays, vases, and candleholders. Everything is chosen to help you create a warm, layered, and lived-in look.

2. Are the pillows shipped with inserts, or just the covers?
Most of our decorative pillows are sold as covers only. This allows you to use your preferred insert size or reuse existing ones. For some oversized or specialty shapes (such as lumbar or floor pillows), a compatible insert may be included – this will be clearly stated on the individual product page. We always recommend checking the product details before adding an item to your cart.

3. How do I care for my woven blankets or cotton rugs?
Care instructions vary by material. For cotton and linen blankets, gentle machine washing on a cool cycle and air drying is usually safe. For wool, chunky knits, or mixed-fiber throws, spot cleaning or professional dry cleaning is advised. Our rugs are generally low-pile and easy to vacuum; for spills, blot immediately with a clean cloth and mild soap. The full care guide is always listed under the “Product Details” section of each item.

4. What is your return policy for home goods?
We want you to love every piece in your home. If you are not completely satisfied, you may initiate a return within a certain window after delivery. Items must be unused, unwashed, and in their original packaging. Due to hygiene reasons, we cannot accept returns on opened bedding items or pillow inserts. Final sale or clearance items are non-returnable. To start a return, simply visit our Returns Portal using the order number and the email address you used to check out.

5. Do you offer swatches or samples of fabrics?
Yes, we understand that colors and textures can look different on screens. For our most popular pillows, throws, and rug styles, we offer small fabric swatches for a nominal fee. The swatch fee is fully refundable as a credit toward your future purchase of the matching full-sized product. Swatches typically arrive in simple packaging and allow you to see the true material, weight, and color in your own lighting.

6. Can I change or cancel my order after it has been placed?
We process orders quickly to get them on their way to you. If you need to change the shipping address, item quantity, or cancel entirely, please contact our customer care team as soon as possible after placing your order. Once an order has moved to the “preparing for shipment” stage, we can no longer make modifications. For subscriptions or pre-orders, cancellation windows may be different – see the specific terms for those items.

7. How will I know if an item is back in stock?
Many of our handcrafted and small-batch items sell out quickly. On each product page, you will find a “Notify Me When Available” button. Enter your email address there, and we will send you a one-time alert the moment that specific color or size is restocked. We do not share your email for any other purpose.

8. Do you offer gift wrapping or a gift message option?
Absolutely. At checkout, you can select “This is a gift.” You will then be able to add a personalized message, and we will package your item(s) in a signature gift box with tissue paper and a handwritten-style note card. The pricing receipt is not included inside the gift package – it is sent only to the purchaser via email.

9. Are your products sustainable or ethically made?
We prioritize working with makers and mills that share our values. Many of our rugs are hand-tufted using natural wool and non-toxic dyes. Our pillow covers are often cut and sewn from deadstock or remnant fabrics to reduce textile waste. While not every item is certified organic, we clearly label each product’s material composition and origin story so you can make an informed choice.

10. I see a “pre-order” option on some items. How does that work?
If an item is in high demand or part of an upcoming seasonal collection, we may offer pre-orders. When you pre-order, your payment is processed to reserve the item. Your entire order (including any in-stock items) will ship only when the pre-ordered product becomes available, unless you choose to split delivery. The estimated availability timeframe is noted on the product page and in your confirmation email.

11. What should I do if my package arrives damaged?
While we pack everything with care, carriers occasionally mishandle boxes. If you receive a damaged item, please keep the original packaging and take photos showing the box, the inner padding, and the damaged product. Submit those photos along with your order number through our “Contact Us” form within a few days of delivery. We will arrange for a free replacement or a refund as soon as we review the evidence.

12. Can I order products that are shown together in your room scenes?
Yes – and we encourage you to do so. Each product shown in a styled room photograph is individually listed on our website. To easily find all items from a specific room scene, scroll down on that product page to the “Shop the Look” section, or search using the collection name (for example, “boho living room” or “serene bedroom”). We also offer curated bundles at a bundled price for select full-room sets.

We are here to help.
If your question isn’t listed here, please use the live chat bubble at the bottom right of any page or submit a message through our contact form. Our team responds to every inquiry in the order it is received. Thank you for choosing besthome-us.com to make your home feel like you.